Privacy Policy

Effective date: [September 15, 2026]
Last updated: [September 15, 2026]

Volunteer To The World, LLC (“VTTW,” “we,” “us,” or “our”) respects the privacy of people who visit our website, submit an inquiry or application, book or participate in a program, communicate with our team, join our community, or otherwise use our services. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights available to individuals.

VTTW is a limited liability company registered in Delaware, United States. This policy applies to https://volunteertotheworld.com/, related online forms and accounts, and personal information handled in connection with VTTW volunteer programs, Impact Trips, Community Impact Days, educational and group programs, online opportunities, events, ambassador activities, and related services.

1 Information We Collect

The information we collect depends on how you interact with VTTW. It may include:

• Identity information, such as your name, date of birth, age, gender where relevant, nationality, photograph, passport details, identification documents, and signature;
• Contact information, such as your email address, telephone or WhatsApp number, home country, mailing information, and emergency-contact details;
• Application and program information, such as preferred destination, dates, duration, skills, education, occupation, qualifications, languages, interests, goals, travel preferences, support needs, application responses, interview notes, and placement history;
• Health, accessibility, dietary, allergy, medication, vaccination, insurance, safeguarding, and other sensitive information that you choose or are required to provide for suitability, safety, accommodation, or emergency support;
• Screening information, such as criminal-background checks, references, proof of qualifications, parental consent, institutional documents, or medical clearance where required;
• Booking and transaction information, such as the selected Program, price, currency, deposit, payment status, invoice, payment reference, credit balance, and communications concerning payment or cancellation;
• Travel information, such as flight and arrival details, visa status, accommodation, transport needs, and itinerary information;
• Communications and content, including emails, form submissions, WhatsApp or social-media messages, meeting notes, feedback, complaints, testimonials, photographs, audio, and video;
• Website and device information, such as IP address, browser, device type, pages visited, referral source, approximate location, cookie identifiers, and interaction or analytics data; and
• Organization or group information, such as school, university, employer, sponsor, group membership, representative, and billing contact.

2 How We Collect Information

We collect information directly from you when you browse the Website, register an account, submit an inquiry or application, attend a consultation, make a payment, participate in a Program, contact our team, complete a form, provide feedback, or join an event or community activity. We may also receive information from a parent or guardian, group organizer, school, university, employer, sponsor, emergency contact, Local Partner, referral partner, payment provider, social-media platform, analytics provider, or other service provider where lawful and appropriate.

3 How We Use Information

We may use personal information to:

• respond to inquiries and provide personalized program guidance;
• review suitability, eligibility, qualifications, safeguarding requirements, and support needs;
• match applicants with suitable Programs and communicate with Local Partners;
• confirm bookings, issue payment requests, process and reconcile payments, administer Program Credit, and maintain transaction records;
• arrange accommodation, meals, airport transfers, local transportation, orientation, activities, and other confirmed services;
• provide pre-departure materials, country and language guides, safety information, participant support, and emergency coordination;
• communicate Program updates, schedule changes, requirements, reminders, and service messages;
• protect participants, community members, staff, partners, animals, property, systems, and legal rights;
• investigate concerns, complaints, fraud, chargebacks, safeguarding reports, or violations of VTTW rules;
• issue certificates, evaluate Programs, measure impact, improve services, and train our team;
• send newsletters, opportunities, event invitations, or marketing where permitted and subject to your communication choices;
• operate, secure, analyze, personalize, and improve the Website and online services; and
• comply with contracts, tax, accounting, regulatory, legal, insurance, and recordkeeping obligations.

4 Legal Bases Where Applicable

Where data-protection law requires a legal basis, VTTW processes personal information as necessary to take steps at your request before entering a contract, perform a contract, comply with legal obligations, protect vital interests, pursue legitimate interests that are not overridden by your rights, or based on consent. Legitimate interests may include operating and improving Programs, communicating with applicants and participants, maintaining safety and safeguarding, preventing fraud, keeping appropriate records, and promoting VTTW services. Where we rely on consent, you may withdraw it at any time, although withdrawal does not affect earlier lawful processing.

5 Sensitive Personal Information

Health, disability, dietary, allergy, safeguarding, background-check, passport, and other sensitive information is collected only where reasonably necessary for Program suitability, safety, legal requirements, insurance coordination, accessibility, or emergency support. Please provide only information that is relevant and accurate. If you provide sensitive information about another person, you must be authorized to do so.

6 How We Share Information

We may share relevant information with:

• VTTW employees, coordinators, contractors, advisors, and authorized representatives who need it for their role;
• independent Local Partners, host organizations, accommodations, transport providers, activity providers, tour operators, and other suppliers involved in assessing or delivering a Program;
• payment processors, banks, accounting providers, and fraud-prevention services, including Airwallex where applicable;
• website hosting, form, email, cloud storage, communications, customer-support, analytics, security, and information-technology providers;
• schools, universities, employers, sponsors, group organizers, or representatives where the Program is arranged through them or you authorize the disclosure;
• parents, guardians, emergency contacts, insurers, medical providers, emergency services, or government authorities where reasonably necessary to protect safety or vital interests; and
• professional advisers, regulators, law-enforcement bodies, courts, tax authorities, or other parties where required or permitted by law.

We seek to share only the information reasonably necessary for the relevant purpose. Local Partners and third-party providers may act independently and may have their own privacy practices. We do not sell personal information for money.

7 Payments

VTTW does not normally collect Program payments directly through the Website. After Program details are confirmed, VTTW sends a secure payment link through an approved third-party payment provider. Payment information submitted on that page is processed by the payment provider under its own privacy terms. VTTW does not ordinarily receive or store full payment-card numbers or security codes, although we receive transaction details such as payer name, amount, currency, status, reference, and limited fraud or verification information.

8 Cookies Analytics and Similar Technologies

The Website may use essential cookies and similar technologies to provide website functions, remember preferences, support account or form features, maintain security, understand Website use, measure performance, and support marketing. These technologies may be provided by VTTW or third parties such as hosting, analytics, communications, embedded-content, or social-media providers.

You can manage cookies through available Website controls and your browser settings. Blocking certain cookies may affect Website functionality. Where required by law, non-essential cookies will be used only after appropriate consent. The Website team should ensure that the cookie notice and consent settings accurately match the technologies active on the live Website.

9 Marketing Communications

We may send Program information, newsletters, event invitations, community updates, or promotional communications where you have requested them or where otherwise permitted by law. You can unsubscribe through the link in an email or contact info@volunteertotheworld.com. You may still receive necessary service messages about an application, booking, payment, safety matter, or Program.

10 Photographs Video Testimonials and Feedback

VTTW may collect photographs, video, audio, testimonials, and feedback during or after Programs and events. We use identifiable content for marketing or public communications only where an appropriate consent or other lawful basis applies. Safeguarding, dignity, privacy, and Local Partner rules must always be followed. You may contact us to ask about consent or request that future use stop, subject to legal limitations and material already lawfully published or distributed.

11 International Data Transfers

VTTW operates internationally and works with people and organizations in multiple countries. Your information may be accessed, stored, or processed outside your home country, including in the United States and in the country where a Program takes place. Privacy laws may differ between countries. Where required, VTTW uses appropriate contractual, organizational, or other safeguards for international transfers.

12 Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, safeguarding, tax, accounting, insurance, dispute, and legal requirements. Retention periods vary by record type, Program, and applicable law. When information is no longer required, we may delete, anonymize, or securely archive it.

13 Data Security

VTTW uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of electronic transmission or storage is completely secure, and VTTW cannot guarantee absolute security. Participants should use secure devices, protect account credentials, and avoid sending unnecessary sensitive information through unsecured channels.

14 Your Rights and Choices

Depending on your location and applicable law, you may have rights to request access to personal information, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about disclosure and processing. You may also have the right to complain to a relevant data-protection authority. These rights may be subject to identity verification and legal exceptions. To make a request, email info@volunteertotheworld.com with sufficient information for us to identify you and understand the request.

15 Children and Participants Under 18

The Website and most international Programs are primarily intended for adults. Information concerning a person under 18 should be submitted by or with the authorization of a parent or legal guardian. We may request consent and additional safeguarding documentation. If you believe a child has provided personal information without appropriate authorization, contact us so we can review it.

16 External Websites and Platforms

The Website may link to Local Partners, payment providers, social-media platforms, government resources, insurers, or other external websites. VTTW is not responsible for their privacy practices. Review the privacy notice of any external service before providing information.

17 Changes to This Policy

We may update this Privacy Policy to reflect changes in our Programs, Website, providers, practices, or legal requirements. The current version will be posted on the Website with its last-updated date. Material changes may also be communicated through an appropriate channel.

18 Contact Us

Volunteer To The World, LLC

A limited liability company registered in Delaware, United States

Email: info@volunteertotheworld.com

Website: https://volunteertotheworld.com/